CutList Bridge
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NESAW
New England School of Architectural Woodworking
CutList Plus fx
CutList Plus fx
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Lie-Nielsen Toolworks

Berkshire Woodworkers

Wood Use Site

CabWriter Home Page


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I have updated Layers Manager with the following changes:

  1. Changed the tool icons to large format pdf, svg and png files to support high DPI displays. In SketchUp versions older than 2016 the png icons will be used. In versions 2016 or later pdf icons will be used in Mac OSX versions and svg in Windows versions.
  2. Broke the layers.rb file into layers.rb at the Plugins folder level and layers_loader.rb in the layers folder. This permitted signing of the extension and providing it on the Extensions Warehouse.
  3. Added a new tool called Complement All Layers.

You can download layers_2.3.rbz by clicking on this link. You can also download the installation and description PDF here.

Layers Manager Tool Overview

There are two personalities to the Layers Management tool: Layer0 Warning, which attempts to keep one out of trouble by warning the user when he/she changes the active layer to other than Layer0; Layer Tools which are a tool set used to create layers and make them all visible, invisible or reversed.

Layer0 Warning

I have taught SketchUp to a large number of students, mostly through my live courses, DVDs and book. Based on their feedback, and conversations I have had with other instructors, it is clear there are two dominant areas students struggle with.

1.    The stickiness of SketchUp is stumbling block number one. Anytime two primitives touch they become connected. This is useful if those primitives are meant to touch, such as when they are pieces of the same part. But if they are pieces of different parts this stickiness creates huge problems. The solution is for students to download and follow the Six Rules for Modeling in SketchUp. I have found that students who follow these rules, particularly Rule 4 – As soon as a part takes 3D shape make it a component – escape this problem entirely.

2.    The second largest stumbling block is the accidental or intentional violation of Rule 2 – Layer0 (Layer Zero) should always be active when modeling. To see the kind of havoc this can cause view the Primitives, Components & Layers tutorial. To help students avoid this problem I have added functionality to the Layers Manager tool which will warn of a Rule 2 violation.

view_menuThe image at right shows the View menu with Layer0 Warning shown enabled when checked.
The intent of Layer0 Warning is to let a beginner know when he/she is about to change from active Layer0 (Layer Zero) to another layer. By default Layer0 Warning is enabled the first time Layers Manager is installed. From then on the last state of Layer0 Warning will be stored upon closing SketchUp and recalled upon subsequently opening SketchUp.

If you wish to disable the warning go to menu View/Layer0 Warning and uncheck it.

If you wish to re-enable Layer0 Warning go to menu View/Layer0 Warning and check it.

When enabled Layer0 Warning will monitor the active layer; the layer with the radio button selected to the left of its name. If a layer other than Layer0 is made active, a warning message will appear.
 
The message will tell you which layer will become the active layer and also how to disable the warning. If a layer other than Layer0 is active and then Layer0 is made active, no warning is given because Layer0 is the desired layer for modeling. Note that this is just a warning; Layer0 Warning will not prohibit the layer change. The user must decide if this change was intentional or accidental. If the latter the user must manually change back to Layer0. Click OK to close the warning message box.

I should point out that I am an experienced SketchUp user and I never disable Layer0 Warning. It is too easy to accidentally change the active layer and get into serious modeling trouble.

Layers Tools

The Layers Manager has the following commands under the View menu:

  • Add Visible Layer
  • Add Invisible Layer
  • Show All Layers
  • Complement All Layers
  • Hide All Layers

In addition a Layer Tools toolbar is available under View/Toolbars and contains four icons which can be used instead of the menu items above. You make this toolbar visible by choosing View/Toolbars/Layer Tools. The toolbar looks as follows:

layers_toolbar
 

Description of Tools:

add_visible_layerAdd Visible Layer icon adds a visible layer to the current scene, but invisible to all existing and new scenes. Add Visible Layer always adds a layer to the Layers list but its Visible check box is unchecked in all scenes EXCEPT the scene that was active (scene tab is blue) when you added the layer. If there are no scenes, a layer is added and its Visible check box is CHECKED.

add_invisible_layerAdd Invisible Layer icon adds an invisible layer to all existing and new scenes. Add Invisible Layer always adds a layer to the Layers list but its Visible check box is unchecked in all scenes. If there are no scenes, a layer is added and its Visible check box is CHECKED.

show_all_layersShow All Layers icon makes all layers visible.

complement_all_layersComplement All Layers icon reverses the visibility of all layers except the active layer which should always be Layer0.

hide_all_layersHide All Layers icon makes all layers invisible except the active layer which should always be Layer0.


Popular Woodworking In America Registration

The 2016 Popular Woodworking in America (formerly Woodworking in America) is September 16 – 18 and yours truly will be speaking, joining a renowned cast of speakers including Marc Adams, Chris Schwarz and Roy Underhill. My presentations will include two SketchUp talks:

  • Plan Your Work & Work Your Plan is directed at SketchUp beginners and will demonstrate how to use SketchUp to model furniture pieces and create shop drawings.

    Download Plan Your Work & Work Your Plan here (This presentation was mostly live modeling in SketchUp).

  • SketchUp Clinic is about organizing your model to produce useful & professional shop drawings. It is directed at experienced SketchUp modelers and will provide a best practices strategy for organizing your SketchUp model so that it may be easily imported into LayOut, a professional presentation and documentation application that comes with the Pro license of SketchUp.

    Download SketchUp Clinic here.

Each of these talks will be two hours in length and each given twice.

There are numerous presentations and classes over the three days of WIA. You can view the session descriptions here and the session schedules here. In addition to woodworking classes there is a trade show with the manufacturers of your favorite tools. Most importantly there are Friday and Saturday evening activities for those who want to tip a few while talking to fellow woodworkers. Brought to you by the editors of Popular Woodworking Magazine, Popular Woodworking in America (now PopWIA) is one of the nation’s best woodworking and trade shows and is headed back to the Greater Cincinnati Area for another great show! Come join us.


Larson Kitchen 1Later this fall I will be releasing an Alpha version of CabWriter. I have been working on this project with Greg Larson, owner of the New England School of Architectural Woodworking (nesaw.com). Greg, you might say, is the architect of CabWriter and I am the coder. The pictures you see here are snapshots I took of Greg’s kitchen – remodeled using CabWriter.

You may have heard bits and pieces of CabWriter if you follow me on my Popular Woodworking blog, or my personal blog or website. Today I want to formally introduce CabWriter and give you a hint of its features and show you some of the results to-date. But first there are two questions I need to answer, even before you ask them: what is an Alpha release and what is CabWriter?

What is an Alpha Release?

Larson Kitchen 1In the software world a new product is sometimes released in what is referred to as an Alpha release. The purpose is primarily to get very early feedback and suggestions. A secondary purpose is to build interest. Alpha releases are almost always free and have the following disclaimers:

  1. Functionality is incomplete or may change in future releases. That is, current functionality may be dropped or new functionality may be added in future releases. A CabWriter specific example is that it only works with inset doors in the Alpha release, but in its first product release will work with inset, overlay and frameless doors.
  2. There may be significant software bugs in an Alpha release. This is a direct tradeoff with the desire to expose a new product early. Users are asked to be patient and to take part in its improvement by reporting bugs to the developer. In the specific case of CabWriter reports should be made to me at : jpz@srww.com .
  3. The user uses an Alpha release at their own risk whether for personal use or commercial use. The very nature of an Alpha release is “use at your own risk”.
  4. Using an Alpha release is not a license to use the product release. You will need to acquire a license after product release.

Larson Kitchen 3So much for disclaimers, here is why I am releasing an Alpha version. I will be looking for help from users who want to design and build kitchen cabinets, bathroom cabinets, and office or library furniture. I want feedback in the form of constructive criticism, bug reports, feature suggestions and training needs. In return, for those who actively participate, you get the first CabWriter product license for free. If you are interested you can contact me via email and ask to be an Alpha user. You don’t have to participate to be an Alpha user, but only active participants will get a free license. I will, of course, be the judge of who has actively participated.

What is CabWriter?

Larson Kitchen Modeled in SketchUpCabWriter is a SketchUp Ruby script extension (formerly called plug-in). As its name implies CabWriter permits automatic and efficient custom cabinet 3D modeling, shop drawing documentation, cut list generation and DXF output that permits CNC milling. CabWriter is tightly connected to CutList Bridge and hence CutList Plus fx for material optimization. CabWriter takes advantage of the powerful Ruby API supported by Trimble SketchUp; its functional code is written in Ruby while the Graphical User Interface in JavaScript, HTML and CSS.

Shop Drawing in LayOut 1There will likely be two or three version with a target range from the hobbyist/weekend warrior to the professional cabinet shop. CabWriter comes with CutList Bridge. So far we have designed, built and installed four custom kitchens and are currently working on the fifth and sixth.

Shop Drawing in LayOut 2The goal of CabWriter is to be able to meet with a client at their residence and within a few hours walk away with a complete 3D design the client can sign off on, including plan and elevation views, cut list and materials list, cost estimate and even DXF output for CNC milling. In the real world of course clients will always want to make changes the next day and for a few weeks later. However, CabWriter makes it possible to complete this entire goal in just a few hours sans further changes. In the next two months we expect to demonstrate this goal including the installation. We will document the entire project from design, through CNC milling to completed installation in a video.

Shop Drawing in LayOut 3Before I show you some of the design output of CabWriter let me list some of its important features:

  1. The entire design file stays with the SketchUp model. While you may export files for Excel, OpenOffice or CutList Plus fx, there is no need to save or archive these files. They can always be reproduced with the SketchUp model file and SketchUp with extensions CabWriter and CutList Bridge.
  2. CabWriter has a large set of defaults all of which can be changed by the user. This makes tailoring CabWriter to a given build methodology relatively easy as well as assigning default material types and names.
  3. CabWriter automatically draws cabinet with any number of boxes, creates and assigns component names, part names and material types and material names. Any attribute that can be specified using CutList Bridge can automatically be assigned using CabWriter.Shop Drawing in LayOut 4
  4. CabWriter permits changing of numerous cabinet and box defaults on a per cabinet and per box basis such as number of doors and drawers.
  5. Cabinets can be edited after they are drawn to change things such as width, height, depth, material, number of doors, drawers etc.
  6. CabWriter Version 1.0 will handle face frame cabinets with inset or overlay doors, or frame-less cabinets.
  7. CabWriter automatically stores CutList Bridge attributes in each component so there is little or no manual entry required.
  8. CabWriter makes plan and elevation views a snap and automatically includes the hatching for material keys.Sheet Optimization in Vectric Aspire
  9. CabWriter is completely functional in the Make version of SketchUp for hobbyists and weekend warriors who wish to design and build their own cabinet. For professionals CabWriter makes integration with LayOut a snap.
  10. CutList Bridge comes with CabWriter and permits near instant cut list generation. Its bridging capability to CutList Plus fx saves material cost with material layout optimization.
  11. CabWriter provides CutList Bridge with the information to automatically create all the DXF files necessary to mill sheet goods on a CNC machine. These DXF file can, for example, can be imported to Vectric Aspire or Vectric Cut2D which will do sheet optimization and output the necessary G code for CNC milling. The DXF files produced by CutList Bridge fx permits use of numerous applications as alternatives to Vectric Aspire (Aspire is the application we are currently using).

Single Sheet Enlargement in Vectric AspireGreg’s kitchen, shown in the previous pictures, and above as a 3D rendering, was drawn entirely in SketchUp using CabWriter. The following images are CabWriter views sent to LayOut. You can see that the drawing set is quite professional and complete. The last two images are the Aspire optimized sheet layout and an enlargement of one sheet. Shortly I will be releasing a training video documenting a complete design. I will announce it and the Alpha release in a newsletter and in my blogs. So stay tuned.

CabWriter to CNC

I would like to end this post with a short video of a CabWriter designed cabinet set cut on a ShopBot CNC machine. CutList Bridge, which is part of CabWriter, produces all the DXF files which are then imported into Vectric’s Aspire or Cut2D which in turn optimizes the sheet layouts and produces the G code necessary to drive the CNC. This video was shot on October 22, 2015 and is the first CabWriter designed cabinet set cut on a CNC machine. Much thanks to Mason Papaport of Rapaport Design (http://rapaportdesigns.com/) for the use of his Shop Bot CNC. Now pop the popcorn, sit back, and enjoy this special feature film.


Greg, on left, and students on installation day.Each year the New England School of Architectural Woodworking (NESAW at www.nesaw.com) runs a five month cabinetmaking course. The purpose of the course is to prepare students for a rewarding career in the field of cabinetmaking. Over 90% of NESAW’s job-seeking graduates find employment at architectural woodworking shops across the United States.

The industry is in dire need of skilled craftspeople, due to the record number of retiring workers and the declining number of vocational programs aimed at cabinetmakers.

NESAW LogoSign up now. Classes begin January 5th and enrollment ends on January 10th. Visit the New England School of Architectural Woodworking for details.

 

NESAW’s program teaches the fundamentals of architectural woodworking and offers students the opportunity to work directly with members of the community to design, build, and install projects. This combination of skills-building and real-world experience makes NESAW’s graduates particularly attractive to employers, since it means a safer employee, less on-the-job training and a better understanding of the entire project lifecycle.

Greg installing a sink.Students who enter the program to improve their woodworking skills or start their own businesses also gain from this approach, as they better understand how to more efficiently design and build a quality product.

The New England School of Architectural Woodworking is owned and operated by Greg and Margaret Larson. I first met Greg in the fall of 2011 through introductions made by a former student of Greg’s and mine. I wrote about NESAW in my December 21st 2011, March 29th and June 11th 2012 Chiefwoodworker’s Newsletters.

Margaret serving cake at graduation celebration.That year I taught a SketchUp class for NESAW students. During this period Greg and I spoke at length about what students were learning and the time consuming aspects of custom cabinetmaking. Out of those discussions came CutList Bridge and later CabWriter. Greg and I have worked closely together ever since our first meeting and I have spent numerous hours at the NESAW shop with his students. Each year I teach a live SketchUp course to the students. I t is with this intimate knowledge that I highly recommend visiting the NESAW website if you are interested in a career in cabinetmaking. You will find no better program or more caring people than NESAW, Greg and Margaret.


Today I released two new versions of Ruby script tools; CutList Bridge 2.8 and Layers Management Tool 2.2. For download, installation and User’s Guide see SketchUp 2014–Tools Updated For SketchUp 2014 Compatibility.


On February 28th Trimble released the new versions of SketchUp: SketchUp Make 2014 (the free version) and SketchUp Pro 2014. There is not too much change visible from the outside, but a significant performance improvement under the hood. A good deal of that performance comes by upgrading the Ruby API from Ruby Version 1.8.7 to Ruby Version 2.0.0. This is a welcomed change, especially for people who write Ruby Plugin scripts such as me. However, that change caused many Ruby Plugin scripts to be incompatible with SketchUp 2014.

I spent the last few days coding changes to my tools to make them 2014 compatible. Today I am releasing new versions which work in SketchUp versions 7, 8, 2013 and 2014. I am releasing all of them as .rbz files which make loading them into SketchUp versions 2013 and 2014 a snap by following the instructions below. For SketchUp 7 and 8 users you can change the file extension from .rbz to .zip, open the .zip file with WinZip, 7-Zip or some other appropriate decompression software. Then extract the files and folders to the Plugins folder. You will need to restart SketchUp.

Locating Your Plugins Folder:

You will need to know the location of your Plugins folder to verify you installed CutList Bridge correctly and to import a materials.csv file from CutList Plus fx. SketchUp version 2014, both Make and Pro, has changed the location of the Plugins folder, so you should follow this procedure to be sure you know where it is. You can locate the Plugins folder using the Ruby Console. To open the Ruby Console go to the Window menu and click on Ruby Console. The Ruby Console will appear. In the white area at the bottom copy and paste or type the following line exactly as shown in the picture below left followed by Enter:

Sketchup.find_support_file(‘Plugins/’)

The location of the Plugins folder appears on the second line.Ruby statement to locate the Plugins folder.The location of the Plugins folder appears on the second line. You will see the results shown at right. If you get an error message re-type the quotation marks in the Ruby Console in the previous step. Note that I had to drag the right side of the window to enlarge it so the folder location would appear all on one line. Copy and paste the folder location and save it for future reference. You might also want to create a shortcut on your desktop pointing to the Plugins folder.

To install a SketchUp Ruby plugin script with the .rbz format:

  1. We recommend logging into your computer as an admin before installing any Ruby scripts. This will make the installation go more smoothly and ensure that files get installed in the proper places.
  2. Select Window > Preferences (Microsoft Windows) or SketchUp > Preferences (Mac OS X). The Preferences dialog box is displayed.
  3. Click on Extensions. The Extensions panel is displayed.
  4. Click on the Install Extension button. The Open dialog box is displayed.
  5. Locate the Ruby zip file to install (.rbz).
  6. Click on the Open button. The Ruby plugin appears in the list of extensions.
  7. You may see a message asking if you trust the author of this Ruby script. If you do click the Yes button. (Hint: I am trustable.)
  8. You may get a message announcing successful installation. Click OK.

Very Important – Please Report All Problems To: jpz@srww.com

Layers Management Tool:

  1. Download the Layers Management Version 2.2.pdf file to a location you will remember e.g. your desktop. This file is a short User’s Guide.
  2. Download the layers_2.2.rbz file to a location you will remember e.g. your desktop. Follow the installation instructions above.

Construction Plus Tools:

  1. Download the construction_plus.rbz file to a location you will remember e.g. your desktop. Follow the installation instructions above.

CutList Bridge:

  1. Download the CutList Bridge User’s Guide.pdf file to a location you will remember e.g. your desktop. This file is a User’s Guide.
  2. Download the cutlist_bridge_revision_2.8.rbz file to a location you will remember e.g. your desktop. Follow the installation instructions above.

SketchUp Make and Pro 2014 brought with it many improvements including the upgrade from Ruby 1.8.7 to Ruby 2.0 for its Ruby API and Plugins. Like most improvements, there are some casualties and collateral damage. I had hoped that CutList 2.6 release fixed all the SketchUp 2014 and Ruby 2.0 compatibility problems, but users have found a few more. So today I am releasing CutList Bridge 2.7.

Very Important – Please Report All Problems To: jpz@srww.com

CutList Bridge:

  1. Download the CutList Bridge User’s Guide.pdf file to a location you will remember e.g. your desktop. This file is a User’s Guide. Read the “Locating Your Plugins Folder” section and the “Installation” section very carefully.
  2. Download the cutlist_bridge_revision_2.7.rbz file to a location you will remember e.g. your desktop. Follow the installation instructions above.

MG_1940_thumb2

have written before about The Heartwood School, which is focused on homebuilding crafts, particularly timber framing. Heartwood resides in the town of Washington located in the Berkshire Hills of western Massachusetts. It is run by Will and Michele Beemer. The school offers a full range of home construction and woodworking courses – including a SketchUp course for timber framers. There is now several Build Your Own: courses including Country Windsor Chair, Woodworker’s Workbench, Shavehorse, Pole Lathe and Heirloom Dovetail Toolchest. ALso added is an Advanced SketchUp Pro: Layout course.

The Heartwood School’s course list and 2014 schedule is shown below. For a complete course description go to http://www.heartwoodschool.com/coursefr.html and in the table’s second column locate the course of interest and click the link. For further information or to register contact Michele Beemer at 413/623-6677, www.heartwoodschool.com or request@heartwoodschool.com.

Two Week Courses:

July 7 – 18 Comprehensive Housebuilding

 

One Week Workshops:

April 21 – 25 Fundamentals of Woodworking
April 28 – May 2 Cabinetmaking
May 5 – 9 Stairbuilding
May 12 – 16 Build Your Own: Shavehorse
May 19 – 23 Build Your Own: Country Windsor Chair
June 9 – 13 Build Your Own: Workbench
June 16 – 20 Timber Framing
June 23 – 27 Scribed Timber Framing – Using Natural Forms
July 21 – 25 Finish Carpentry
July 28 – Aug 1 Cruck Framing
Aug. 11 – 15 Carpentry for Women
Aug. 18 – 22 Converting Trees to Timber
Aug. 25 – 29 Timber Framing
Sept. 8 – 12 Compound Joinery for Timber Framers
Sept. 15 – 19 Build a Skin-on-Frame Canoe
Sept. 22 – 26 Carve a 17th century Oak Box – Peter Follansbee
Sept. 29 – Oct 3 Build Your Own: Pole Lathe
Sept. 29 – Oct 3 Build Your Own: Heirloom Dovetail Toolchest
Oct. 6 – 10 Stairbuilding
Oct. 13 – 17 Fundamentals of Woodworking
Oct. 20 – 24 Cabinetmaking

 

Other Workshops:

April 7 – 9 Timber Grading (3-day)
April 17 – 19 Tangent Handrailing (3-day)
May 29 – 31 Hip and Valley Roof Framing for Carpenters (3-day)
May 29 – 31 Build an Outdoor Earthen Bake Oven (3-day)
June 2 – 4 Eyebrow Dormers (3-day)
June 5 – 7 Intro to SketchUp for Timber Framers (3-day)
June 6 – 7 Concrete Countertops (2-day)
June 30 – July 2 Traditional Raising and Rigging (3-day)
Sept. 4 – 6 Timber Frame Design & Joinery Decisions (3-day)
Sept. 26 – 27 Advanced SketchUpPro: Layout (2–day)

I just released my June 11, 2012 Chiefwoodworker’s Newsletter. In it are a couple of graduation stories, appropriate for this time of year, a new SketchUp Ruby Script tool (beta release) and some modeling techniques. The Table of Contents is:

  1. Installation and Graduation Time at the New England School of Architectural Woodworking
  2. New England School of Architectural Woodworking Class Schedule
  3. Connecticut Valley School of Woodworking
  4. Lie-Nielsen – An Exceptional Quality, Made In America and Customer Conscious Company
  5. Jesse Moy Graduates
  6. CutList Bridge – an Export tool for Flexible Cut Lists with Special Features for Cabinetmakers
  7. SketchUp Home Construction Is Proceeding On Schedule

Check it out.

Some Days You Should Just Stay Out of the Shop!

Delta Motor PlateSaturday was a bad day in the shop. I was working on drawers for my cherry bedroom chests, cutting dadoes and rabbets, when the lights dimmed and the table saw came to a halt. A quick look uncovered a tripped breaker. I also smelled burning. That was late in the afternoon. I was depressed because I knew I had big problems, so I just left the shop without cleaning up. When I have problems like this, running from them is what I do. It’s either that or throw something.

Starter Winding Chared in Upper Right of PictureI got back in the shop around noon on Sunday. It took me 2 1/2 hours just to free my table saw from my built in cabinet and table top, and to free the motor from the Delta cabinet. I opened the motor up, praying non-stop as I did, that the problem was just a  $10 centrifugal starter switch.

Rotor Burned and Badly GroundWell, God didn’t listen to my prayers (I’m sure God is a she). You can see that from the photos. The starter winding is burned up and the stator and rotor are severely ground and burned. After a number of phone calls I located a motor company that sells and equivalent Delta 3HP motor – Delta doesn’t stock and sell the motor anymore. I had never heard of the company I located, Leeson Motors, but it is the only one I could find after a long internet search. Hopefully my new $560 motor will arrive on Friday so I can get back in the shop next week. I’ll keep you posted on my recovery.

Some days you should just stay out of the shop!

 


Headquarters In Warren,MEIf your experience is anything like mine you are tired of the companies that intentionally avoid human contact and feedback. I curse those telephone ladders that never lead to a human voice. When a human does answer you are speaking to someone who’s English is their second language and you have no hope of understanding them.

If you are lucky enough (some call it unfortunate enough) to make it through all that, and explain your problem with the company’s product, you are likely to be sorry you ever contacted them. You are treated to onerous procedures put in place to avoid correcting the situation. Some companies are honest enough to simply say “we don’t support our product with replacements” or “the problem is of your making and we can’t support you”.

LN's family of planes and accessories on display in the showroom.Not Lie-Nielsen. You see, Lie-Nielsen was somehow created from an old company mold; a mold I thought was broken and lost a long time ago. They talk to their customers, never fearing to meet them and listen to their feedback. In fact their factory is open to customer visits on most days (see my visit to the factory). They even have an annual Summer Open House where you can meet and talk with the entire staff including Tom Lie-Nielsen and family. And for a small fee you can enjoy a lobster bake dinner.

Not only does Lie-Nielsen talk to their customers, but they also surprise their customers with above-and-beyond support. I dropped my #5 Jack recently and broke my tote. I went to the Lie-Nielsen website to purchase a replacement. Disappointed not to see a replacement part I emailed the company. I want to share with you two emails, unedited; one that I sent to Lie-Nielsen and the return email.

To: toolworks@lie-nielsen.com
Sent: Wed 5/23/2012 5:23 PM
From: Joe Zeh [jpz@srww.com]
Subject: Jack Plane Tote

Hi,

 

I dropped my #5 Jack Plane and broke the tote. Fortunately I have a wooden floor in the shop and nothing else broke. Do you sell replacement totes?

 

Joe…..

 

From: Lie-Nielsen Toolworks [mailto:toolworks@lie-nielsen.com]
Sent: Thursday, May 24, 2012 2:41 PM
To: jpz@srww.com
Subject: RE: Jack Plane Tote

Good afternoon, Joe.

I am sorry to hear about your No. 5!  Fortunately in situations like this, we can supply you with a replacement handle at no charge.  I’ll have one sent out to your address today.

Thank you,
Kirsten

Kirsten Lie-Nielsen
Lie-Nielsen Toolworks
1-800-327-2520
www.lie-nielsen.com

The Lie-Nielsen No. 4 Bronze Bedrock Smooth PlaneLie-Nielsen didn’t simply replace my broken tote, which I freely admitted was due to my mishandling, but look at who replied, and note the cheerful and helpful voice of that reply. OK, Lie-Nielsen is not a multi-billion dollar corporation, and so you might argue that a multi-billion dollar corporation can’t afford to do these things. To that I would ask you to compare this customer’s response to Lie-Nielson in this situation to the same customer’s response to a new Grizzly G0586 8" Jointer. It is in a company’s best interest to support its customers – its peril when they don’t.

I have bought many Lie-Nielsen hand tools- and even a bench – over the years. Their trademark exceptional quality has always been present in those tools. When I told my wife about this situation she replied “Unfortunately, people need to understand that they have to buy, and pay for, quality up front instead of expecting a free replacement part for a plane they get at Wal-Mart.”.  It’s true. If you buy an object based on lowest cost you will replace it numerous times over your lifetime. On the other hand, you can buy a Lie-Nielsen plane, have it for life, and pass it on to your children and them theirs. Quality is always the best, and cheapest, investment.

A group of No 4 ½ Irons and Scrub Planes ready to be packaged and shipped.As I said, I have been buying Lie-Nielsen tools for some time and will continue to look first at Lie-Nielsen when again in the market. Not just because of their exceptional quality and customer consciousness, but they are Made-In-America. This is not a political site and never will be. But I sure wish our leaders would figure out what Tom Lie-Nielsen knows; it is in this country’s best interest to make real, physical things.

Lie-Nielsen, you have my respect and my business.

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